Gibagi's Privacy Policy — Your Data Is Our Responsibility

Gibagi is an international-standard online betting and gaming platform committed to providing a safe, transparent, and trustworthy experience for users in Bangladesh. This Privacy Policy ("Policy") explains what data we collect when you use our website, mobile application, or any of our services, how we use it, and how we keep it secure.

Gibagi's Privacy Policy is built in line with international data protection standards. We believe you should have full control over your personal information — which is why we are always transparent about why your data is collected, where it is stored, and who can access it.

By using this platform, you are considered to have read and agreed to this Privacy Policy. If you have any questions, please reach out to our support team.

We collect various types of data to provide you with the best experience on Gibagi. This data comes from two main sources — what you provide directly and what is collected automatically as you use the platform.

We only collect information that is necessary to provide our services. Collecting unnecessary or excessive data goes against our policy.

Gibagi uses the data it collects for the purposes outlined below. There is a clear and legitimate reason behind each use:

• Creating, verifying, and managing your account.
• Processing deposits, withdrawals, and other financial transactions.
• Verifying identity through KYC checks and preventing fraud.
• To personalize your gaming experience and show you relevant offers.
• Providing customer support and resolving complaints.
• Improving the security and performance of the platform.
• Complying with legal obligations and providing required information to regulatory authorities.
• Identifying potential issues to ensure responsible gaming.

Gibagi does not sell or rent your personal information. However, in certain circumstances, data may be shared with trusted third parties:

• Payment Providers: To process transactions through payment processors such as bKash, Nagad, and Rocket.
• KYC Partner: With licensed third-party verification providers for identity verification.
• Law Enforcement: When required by court order or legal obligation.
• Security Auditors: With independent audit firms to verify platform security.
• Cloud Services: With internationally certified cloud providers for secure data storage.

Every third-party partner is contractually required to comply with our privacy standards and may only use your data for its specified purpose.

Gibagi follows the highest industry standards to keep your data safe. The key components of our security framework include:

• 256-bit TLS/SSL encryption — all data transmissions are fully secured.
• Database storage encrypted with AES-256.
• Two-Factor Authentication (2FA) support.
• Regular penetration testing and security audits.
• An automated system for detecting suspicious activity.
• Restricted staff access — only authorized personnel can access specific data.
• Data backup and disaster recovery planning.

In the event of a security breach, we will notify affected users within 72 hours and take immediate steps to resolve the issue.

Gibagi uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

• Essential Cookies: These are required to maintain your login session and ensure security — they cannot be disabled.
• Functional Cookies: To remember your preferences and language settings.
• Analytics Cookies: To understand which parts of the platform are used most — this data does not identify you personally.
• Marketing Cookies: To show relevant offers — these are entirely optional and can be turned off.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may cause some features to stop working properly.

Every Gibagi user has the following rights over their personal information:

To exercise these rights support@gibagi.comto send us an email. We'll respond within 30 days.

Gibagi strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect or store any personal information from minors.

• Age verification is mandatory at the time of registration.
• If there is any doubt, age is re-verified through KYC documentation.
• Any account found to belong to a minor will be closed immediately.
• Parents and guardians are advised to monitor their children's online activity.

Gibagi only retains your data for as long as necessary. Retention periods vary by data type:

• Account Information: For the duration your account is active, and for 5 years after closure.
• Financial Transaction Records: Up to 7 years as required by law.
• KYC Documents: 5 years after account closure.
• Gaming Logs: 2 years, after which it is anonymized.
• Support Contact: 1 year after the issue is resolved.

After the specified retention period, your data is securely deleted or anonymised so you can no longer be identified.

Gibagi may update this Privacy Policy from time to time. We will notify you based on the nature and significance of the changes:

• Minor changes: The "Last Updated" date at the top of this page will be updated.
• Major changes: A notification will be sent to your registered email address.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.

For any privacy-related questions, requests, or complaints, please reach out to our dedicated Privacy Team. We take every request seriously.

• Email: support@gibagi.com
• Live Chat: Available directly on the platform after logging in.
• Response time: Typically within 24 to 48 hours.